Exchanges and Returns
At Florida Music Company, we'd like to help you resolve
a purchase problem as quickly and easily as possible. Provided
you meet the terms and conditions listed below, you may
make an exchange or return. Please note that not all items
are covered by our returns policy. Before you make your
purchase read the complete returns policy information.
Order cancellation before shipping is subject to
3.5% cancellation fee.
Shipping charges are non-refundable on items returned and
outgoing shipping if free is charged on no warrantee returns.
All exchanges and returns require a Return Merchandise Authorization
(RMA) number.* Exchanges and credits cannot be processed
without one. Please note: merchandise is subject to a 20%
restocking fee. Also note this fee is adjusted if not (as
new condition in the original packaging and have all
accessories, blank warranty cards, and owners manuals..etc)
An RMA must be requested within 15 days of the original
invoice date. Thereafter, all sales are final
The returned package must be received within 10 business
days of the RMA issued date.
All products are sold with their respective manufacturers
warranties. Please note that
warranty periods and services vary by manufacturer and product.
When returning product, we strongly recommend the use of
a carrier that can track packages. You also assume responsibility
for insuring the returned item
All items must be returned in as new condition
in the original packaging and have all accessories, blank
warranty cards, and owners manuals.
NO RETURNS ON SOFTWARE (unless manufacturer
requested return due to system interaction or bug problems)
NO RETURNS ON COMPUTERS (exchanged
or warranty repair only )
NO RETURNS ON MICROPHONES(or anything
that touches the mouth or ear)
NO RETURNS ON PRINTED BOOK AND VIDEO/CD
NO RETURNS ON SOUNDCARDS/KEYBOARDS WITH REGISTERED SOFTWARE
At Florida Music Company, all products are sold with their
respective manufacturers warranties. As noted below,
we handle all exchanges and returns within 15 days of
the original purchase invoice date and request of an RMA
number. Thereafter, all applicable exchange and return
responsibility is turned over to the manufacturer. Please
note that warranty periods and services vary by manufacturer
and product. Also please note Shipping charges are non-refundable
in the event you receive a defective product.
Florida Music Company appreciates your business. Our business
is structured to supply the computer music product needs
of individuals, businesses, institutions or agencies for
their "personal" use only.
Florida Music Company reserves the right to, at any time,
after receipt of any order, from any customer, and without
prior notice, supply less than the quantity ordered of
any item or to cancel an order.
Orders placed before 4pm will be shipped the same day,
otherwise they will be dispatched the following business
Florida Music Company accepts credit cards , Paypal payments,
wire transfers or money orders as formal methods of payment.
Sorry, no personal checks accepted.
Credit Card: Florida Music Company
accepts Mastercard, Visa, American Express and Discover
and there is no surcharge for using your credit card with
Please note that our billing system will charge
your credit card only upon shipment unless it
is a special order item or paypal payment. Items
that are currently out of stock may be backordered
at any time . if you are on a waiting list (pre-order)
-- you will not be charged until the item ships
from our warehouse. You may cancel your backorder/pre-order
at any time prior to shipment.
Some products may require a special order. These are
clearly indicated on the product page. Special
order products will be billed at the time of purchase.
Cashiers Check or Money Order: If you pay by cashier's
check or money order, please mail a copy of your
receipt printed from our site along with your
check, including shipping and tax, if applicable,
Florida Music Company
1324 Seven Springs Blvd #181
New Port Richey
Orders paid by cashier's check or money order
will be released to our warehouse for shipping
10 business days after receipt of payment. Once
payment is received, order information cannot
Please Note: You may be contacted by a Customer
Service Representative to complete your transaction
as a security measure. Orders placed for items
that are not in stock are processed in the same
manner as for items that are in stock. If your
order contains both in-stock and out-of-stock
items, in-stock items will ship immediately while
backordered items will remain open.
A backordered item will ship as soon as it becomes
To reach our Customer Care Department by email,
All products specification and requirements are
subject to change without prior notice
Billing address must match billing address of
credit card. Overseas orders will not be shipped to an
address other than the billing address. Please allow an
extra 3-5 days for verification purposes prior to shipping.
All items entering a foreign country are subject to customs
inspection and the assessment of duties and taxes in accordance
with that country's national laws. Customs duties and
taxes are assessed, generally, if the merchandise is dutiable
and the value of the item is above the threshold set by
the country's laws. If duties and taxes are assessed on
an item mailed via the Postal Service, they are collected
from the recipient. In addition, for most countries, there
is an administrative fee that is collected from the recipient
to cover the costs of clearing the item through customs
and collecting duties and taxes. For instance, the administrative
fee in the United Kingdom is 6.50 British pounds for airmail
parcels and 11.25 British pounds for Global Express Mail;
in 23 countries in Europe (Austria, Belgium, Denmark,
Finland, France, Monaco, Germany, Greece, Ireland, Italy,
San Marion, Vatican City, Luxembourg, Malta, Netherlands,
Norway, Portugal, Spain, Adorra, Gilbratar, Sweden, Switzerland,
and Liechtenstein) the administrative fee is 17 Euros
for Global Express Mail and Global Airmail Parcel Post;
and the administrative fee in Canada is $5 Canadian for
Global Airmail Parcel Post. Business mailers have the
option to pay the duties, taxes or fees to certain countries
through an International Customized Mail Agreement.
If you want to learn what the threshold for duties and
taxes is for a particular country, you can go to www.wcoomd.org
for general information or visit the Web site of that
country's customs service.